When can I call to get help?

We are open from 7 a.m. to 5 p.m., Monday through Saturday. Call us at 1-833-870-5500
(TTY: 1-833-870-5588). During enrollment, from July 15th, 2019 through September 13th, 2019 and
October 14th, 2019 through December 13th, 2019, we have extended hours from 7 a.m. to 8 p.m.,
7 days a week. The call is free. You may need your Medicaid ID number when you call or go to the
website. If you do not speak English, our call center is still available to help you with a language
assistance service. You can also use the chat feature on the website to get answers to your questions.

Show All Answers

1. What is NC Medicaid Managed Care?
2. What is NC Medicaid Direct?
3. Is Medicaid eligibility changing?
4. What is a primary care provider (PCP)?
5. What is a health plan?
6. Do I have to choose a health plan?
7. Will I lose any services when I enroll?
8. What do I need to do?
9. What is the deadline to enroll?
10. What happens after I enroll?
11. Can I change my health plan after I enroll?
12. When can I call to get help?
13. Can I keep my current primary care provider (PCP)?
14. Why can I only visit certain doctors?
15. What if I have a scheduled visit with a doctor who is not in my health plan’s network?
16. What if I have a chronic health condition, standing appointments or an upcoming surgery/procedure?